Skype for Business vs. RingCentral: Which VoIP Is Best for You?

For the majority of today’s businesses, a clear lesson that needs to be acknowledged and learned at every stage of growth is that nothing is more critical than proper communication.

From outsourcing and logistics to planning and marketing, it’s no secret that proper communication is critical across all parts of a company and its processes. For this reason, many have turned to Voice-over-Internet Protocol (VoIP) services for their connectivity and consolidation-related needs.

Right now, you might be considering the idea of ditching your outdated landline systems for a VoIP system that uses the Internet for seamless communication experiences. With different options available today from competing firms looking to up the ante on modern internal communication, there are different questions you may end up asking yourself:

• “What service offers the best pricing?”

• “Which service offers the best customer assistance and fastest response time?”

• “Which service provides its subscribers with the most advanced feature set?”

Seeing that the best options can easily make a world of difference in the way a company performs, you may find yourself searching around for the right option more intently than before. At the end of the day, however, the consideration of having the best VoIP service will lead you to choose between two particular options: Skype for Business and RingCentral.

A side-by-side comparison between Canada’s biggest VoIP services

Although other VoIP service options can help your business with its inter-branch communication-related needs, the pursuit of the value of money boils down to these two options.

Both Skype for Business and RingCentral offer seamless communication and are backed by copious levels of acclaim. However, they differ in more ways than the average business owner may expect when it comes to long-term experiences and aptitude for specific settings and uses.

To best understand which one of the two will be best suited for your business’s needs, let’s now compare them according to two key factors:

Service and support

When it comes to picking the best option that’s suited for your needs, an important consideration that you’ll need to make is the quality of service and support you’re getting.

For instance, RingCentral offers 24/7 phone support for customers with plans that include two or more users, making it a viable option for quality service at any time. However, for single users, customer service representatives can only be reached during 13-hour blocks from Monday to Friday. Apart from phone support, the service provider also offers 24/7 live chat support to help customers address their needs.

On the other hand, it may seem like Skype for Business yields much more value for money because it provides 24/7 phone support for technical issues at all pricing levels. Instead of waiting for answers to questions that actually only take a minute to sort out, the Enterprise package that Skype provides yields much value for money by funnelling non-urgent questions to a web portal!

Integrations

As a business that interacts with various tools and pieces of software daily to achieve maximum productivity, it’s essential to have a service that integrates everything you’re using in its own system.

Currently, RingCentral provides integrations with Google Drive, Dropbox, and Microsoft Office at the baseline level. However, its premium package provides access and integration with services like Zendesk and Salesforce while offering API accounts, making it easier to link legacy and custom apps to the service itself.

On the other hand, Skype for Business will keep you covered in terms of integration for storage, email, and productivity by coming bundled with access to Microsoft’s powerhouse solutions. This essentially means that you can tie any Microsoft product—no matter how select it is—to Skype. However, the main drawback is that Skype for Business doesn’t provide the same flexibility as RingCentral yields for integration!

Conclusion

Suppose you’re looking for a VoIP service that will best suit your business’s needs for professional productivity and next-level working experiences. In that case, you will have to choose between RingCentral and Skype for Business. With this guide’s help, you can have a much clearer idea of what option will best suit your needs!

We provide quality managed IT services in Alberta for small and medium businesses all over the country. Get in touch with us today to learn more about how we can best serve your needs!